The Vendor LandscapeĭataForma, FieldOne Terra, FieldOne Sky, HindSite Solution, FieldAware These buyers should look at CRM enterprise solutions that caters to work in the field. Large organizations with multiple fleets that need to integrate across other company functions-including sales, accounting, inventory control and more-may want a more in-depth solution that combines all these applications into one. This will provide a solution to basic dispatching needs without the extra financial burden of unnecessary features.Įnterprise buyers. Small businesses looking to move beyond Microsoft Outlook, spreadsheets or even whiteboards and sticky notes to add a higher level of management capabilities may want just a simple dispatch program. When it comes to dispatch systems, there are basically two types of buyers:ĭispatch-only buyers. Or, they can check inventory remotely if a part is needed that isn't currently on the job site.Ī full field dispatcher software suite may integrate dispatch solutions with other essential functions, including help desk, contract management, forecasting and reporting, equipment tracking, failure analysis, accounting and more. Workers can also log what parts are used during the call to better track assets on hand. Ensure that your drivers always arrive to a call with the parts they'll need to close the ticket. This can be done through a mobile application on a smartphone, or a touch-screen tablet. Allow workers to capture paperless signatures in the field using handheld electronic devices. If a job suddenly comes up, the manager can quickly see who is available closest to the last minute job. The dispatcher can see everyone's availability, as well as what time they will be where. This basically centralizes all of your workers schedules into one module. Send the right technician to the right job at a time they're available, and efficiently combine crews where multiple technicians or fleets might be needed. Many systems use a GPS to map routes, and some can prioritize directions according to time of day and traffic. Organize work calls by location to reduce travel time, reducing fuel expenses and increasing the number of calls that can be scheduled per day. Provide the technician with all relevant customer information to complete the job, including work history and equipment model numbers. Many systems also allow the dispatcher to track work order completion when used in conjunction with a mobile application.Ĭustomer qualification. Create work orders with names, addresses and relevant notes, and assign them to workers in the field based on availability, proximity, urgency, level of expertise or other essential factors. Using technology that’s specifically designed for this purpose can result in massive improvements in scheduling efficiency and customer satisfaction, reducing costs and increasing the bottom line.įeatures of dispatching software include: This covers myriad industries including construction, plumbing, HVAC, carpet cleaning, home and mobile auto repair, among others. These dispatch scheduling systems perform the crucial functions that are associated with sending technicians into the field to solve customer support issues that can’t be handled remotely. Market Trends to Understand What Is Service Dispatch Software? With that in mind, we’ve created this buyers guide, just to address the specific functions of this particular application for the field service market. Here’s what we’ll cover: These systems typically include features for route planning, scheduling services and managing work orders, among other dispatching-specific activities. So much so that some products focus exclusively in this one area. Buyers Guide Last Updated: March 16, 2023ĭispatching is a crucial function of field service software.
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